Royal Mail: Couriers experiencing delays over Christmas
Royal Mail said that it’s “working hard to deliver as comprehensive a service as possible to all our customers during these challenging times”, but due to many postal staff isolating as well as the company facing resourcing issues, there is a delay in deliveries across the country.
The pandemic has caused many companies across the world to suffer, including Royal Mail.
Due to “exceptionally high volumes of mail” and consumers turning habits online, Royal Mail is facing the impact of the pandemic, there are long delays in certain areas of the country.
In its most recent update, Royal Mail shared the list of postcodes in the UK that could face postal delays within the next week.
Royal Mail has added some new areas to the list this week.
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The postal company said: “Due to resourcing issues and associated self-isolation, deliveries in the following areas are likely to be disrupted this week.
“We’re sorry for any inconvenience and thank you for your understanding.
“Please be assured we’re working hard to deliver as comprehensive a service as possible.”
Royal Mail added: “Every single letter is important to us. Despite our best efforts and significant investment in extra resources, some customers may experience slightly longer delivery timescales than our usual service standards.
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“In such cases, we always work hard to get back to providing our usual level of service as quickly as we can.”
Towns affected this week:
- Barking (IG11)
- Burslem (ST6)
- Caernarfon DO (LL54, LL55)
- Caterham DO (CR3, CR6)
- Chatham (ME4, ME5)
- Chingford DO (E4)
- Chippenham DO (SN13-SN15)
- Croydon (CR0, CR9)
- Debden (IG7-IG10)
- Enfield DO (EN1-3)
- Erdington DO (B24)
- Grays DO (RM16-RM20)
- Harwich DO (CO12)
- Ilford (IG1-IG6)
- Maida Hill DO (W9)
- South Croydon DO (CR0, CR2)
- Tamworth DO (B77-B79)
- Upper Holloway (N7)
- Upton DO (CH30, CH49)
Royal Mail added: “If you need to collect an item for which we’ve left a ‘Something for you’ card from one of these offices, please check royalmail.com/services-near-you for details of our revised Customer Service opening hours.
“If we’ve not left a ‘Something for you card’, and you do not have alternative arrangements in place, we’re sorry that your mail will not be available for collection.”
Customers took to Twitter to share their thoughts on the long delays Britons are facing.
One person said: “Been waiting on a Royal Mail parcel for three weeks. There must be serious delays.”
Another said: “I understand the delay in post from Royal Mail and I think it’s so good they’re not risking their employees lives but I have to ask when will my parcel arrive?!”
“For all the delivery delays people have been experiencing, Royal Mail has actually provided a great service for me…It’s super easy to give bad feedback but today it’s a good review from me.”
In other news, MoneySavingExpert.com recently shared its results from a poll which took place in January.
The poll asked 11,440 people to rate their experience using specific delivery couriers.
This year, DPD Local ranked as the best delivery firm for the first time with previous poll winner DPD in second place.
In third place came Amazon Logistics followed by Royal Mail in fourth.
Royal Mail received 49 percent “great” votes, 36 percent of participants thought the service was “ok” while 15 percent thought the service was “poor”.
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