"Oh, Alexa, I’m Going To Hurt": A Woman Who Died Of The Coronavirus Spent Days Asking Alexa To Help With Her Pain

The journalists at BuzzFeed News are proud to bring you trustworthy and relevant reporting about the coronavirus. To help keep this news free, become a member and sign up for our newsletter, Outbreak Today.

LouAnn Dagen loved Amazon’s Echo Show device. The 66-year-old had spent more than 10 years in a Michigan nursing home after a stroke, and the device had revived her interest in music and games, her sister Penny Dagen wrote in an online product review in 2018.

“My sister is very intelligent and because she is bedridden she lost interest in a lot of things she loved to do,” Penny wrote in the review. “This has opened up new doors for her. She just loves it. She can play most of the music she loves, play games, learns from questions she asks.”

Penny said the device had been a “lifesaver” for her sister.

“It is like a good friend to her,” Penny wrote.

In the days leading up to her death on Saturday from COVID-19, LouAnn turned to Alexa for help.

She made around 40 recordings on the device three or four days before her death, some of which Penny shared with WOOD-TV, saying that her sister would have wanted people to be aware of the suffering wrought by the coronavirus.

“Alexa, help me,” LouAnn said in one recording.

“I am in pain. I have to find a way to relieve it,” she told Alexa.

“Can you help me cope with pain?”

“Oh, Alexa, I’m going to hurt.”

She asked Alexa to help her contact law enforcement.

“How do I get to the police,” she asked Alexa. The device gave her directions to the nearest police station.

LouAnn died on Saturday shortly after being hospitalized in Grand Rapids following a drop in her oxygen level and blood pressure, Penny told WOOD-TV.

She was one of the 31 residents and five staff members who tested positive for COVID-19 at the Metron of Cedar Springs nursing home last week.

After her death, her sister discovered her Alexa recordings in her room at the nursing home.

Penny told WOOD-TV that her sister told her that her pain was everywhere despite the nursing home giving her a pain reliever.

“I just kept telling her there wasn’t anything I could do,” Penny said.

“I’m sorry I couldn’t help you more. I’d take your pain away,” she said, crying.