JetBlue CEO: Customer satisfaction higher during coronavirus than in past years
JetBlue CEO on increasing safety while flying
Dozens of JetBlue passengers were left sitting on an idle plane in Massachusetts after staff left for the night and no one was there to assist them off the plane.
"It was silence, then the pilot said, 'I have something embarrassing to tell you guys — there is nobody to get you off the flight,'" Sabrina Ruelle told WCVB on Tuesday. "They had no staff available to get us off the airplane!"
The passengers departed from New York's JFK Airport late Monday night for Worcester Regional Airport. They then sat on the tarmac for nearly an hour early Tuesday morning after one JetBlue crew member trained on safely operating the jet bridge left sick without assisting passengers off the plane, Boston 25 News reported.